We carried out a review of the data available to us about Oak Priory on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Oak Priory, you can give feedback on this service.
Oak Priory is an 'extra care' service providing personal care to people living in their own apartments in Oak Priory, a large apartment building in Stoke. The service provides support to people over the age of 55. At the time of our inspection there were 48 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt safe and were supported by safely recruited and trained staff. People were safeguarded from abuse and neglect. There were sufficient staff to meet people's needs. The provider was engaging in ongoing recruitment to ensure people had access to a regular staff team. People were supported by staff who were adhering to government guidance about infection control.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to make choices around their care and support. People were encouraged to make choices around their care delivery.
People were supported by caring staff who maintained their privacy and dignity. People felt able to raise concerns about their care and the registered manager responded to all complaints in full. People could access information in a format that supported their understanding. People had personalised care plans which gave staff clear details around their needs and wishes.
The registered manager ensured continuous learning and improvement at the service by completing regular quality assurance checks. People, their relatives and professionals all gave positive feedback about the manager. People were supported to access professionals where this was required. People were encouraged to give regular feedback about their care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 07 May 2021 and this is the first inspection.
The last rating for the service under the previous provider was good, published on 01 June 2019.
Why we inspected
This inspection was prompted by a review of the information we held about this service. We looked at infection prevention and control measures under the Safe key question. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.