Updated 15 September 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection was carried out by one inspector.
Service and service type
Oak Lodge is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Oak Lodge is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was not a registered manager in post. There was an acting manager who had applied to the Care Quality Commission to be registered.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We looked at all the information we had received from and about the care home.
We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.
We used information gathered as part of monitoring activity that took place on 11 April 2022 to help plan the inspection and inform our judgements.
We used all this information to plan our inspection.
During the inspection
We spoke with 10 people who lived at the home and three visitors. We also spoke with six members of the nursing and care staff team. We spent time observing care in communal areas and meals being served in communal areas and people’s personal rooms.
The acting manager was available throughout the inspection and we were also able to meet with the provider’s regional manager and nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.
We looked at a variety of records relating to people’s individual care and the running of the home. These included three staff files, five people’s care plans, minutes of meetings, health and safety records and a sample of the electronic medicine’s administration records.