We carried out a review of the data available to us about Helping Hands Widnes on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Widnes, you can give feedback on this service.
Helping Hands - Widnes is a domiciliary care service providing personal care and support to people living in their own homes. At the time of our inspection, there were 14 people receiving personal care.
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe with staff and had a lot of confidence in them. Risks to people were assessed and their safety was monitored and well managed. People received care and support from a consistent team of staff and their visits were punctual. Staff spent the right amount of time with people and never felt rushed. Safe recruitment processes were followed to make sure the right staff were employed. Management and staff understood how to protect people from abuse. Safe infection prevention and control practices were followed to minimise the spread of infection, including those related to COVID-19.
People’s needs and choices were assessed to make sure the service was right for them. Staff were knowledgeable about people and provided them with the care and support they needed in a way they preferred. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were inducted into their role and received the ongoing support and training they needed to carry out their role effectively. Where it was required staff supported people’s healthcare and nutritional needs.
People were treated well and with respect. People and family members described staff as caring, kind, thoughtful and patient. Positive and trusting relationships had been built between staff, people and family members. Staff respected people’s privacy, dignity and independence and their right to confidentiality. People and family members were encouraged to express their views and opinions and make decisions about the care provided.
The service complied with the Accessible Information Standards. People were provided with information in a way they could understand.
Care was planned and delivered in a person-centred way. Staff treated people as individuals and provided their care and support in a way which reflected their needs and preferences. Staff were knowledgeable about people, they knew their likes, dislikes and what was important to them. People and family members were provided with information about how to complain and they were confident about complaining should they need to. Concerns and complaints were responded to in a timely way and improvements were made to the service were needed.
The registered manager and staff were clear about their role and responsibilities. People, family members and staff spoke positively about the way the service was managed, describing managers as supportive and approachable. There were effective systems to monitor the quality and safety of the service which included obtaining the views of people and others. There was good partnership working with others to make sure people received consistent care and support with good outcomes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 08 June 2021, and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.