We carried out a review of the data available to us about RedPanda Care Main Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about RedPanda Care Main Office, you can give feedback on this service.
RedPanda Care Main Office is a domiciliary care agency located within the Borough of Bromley. It provides personal care and support to people living within their own homes. Not everyone using RedPanda Care Main Office may receive a regulated activity. CQC only inspects the service being received by people provided with personal care; that is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection the service was providing support to one person.
People’s experience of using this service
A relative spoke positively about staff and the service their loved one receives. Safeguarding policies and procedures were in place and staff had a good understanding of them. Recruitment checks took place before staff started work. There were enough staff to meet people’s needs appropriately. Risks to people were assessed and there were systems in place that ensured medicines were managed safely. Procedures were in place to reduce the risk of infections and staff had enough personal protective equipment.
Assessments of people’s needs and wishes were completed before they started using the service. People received support to maintain good health and to access services where this was required. People were supported to maintain a healthy diet where this was part of their plan of care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported by staff who were kind and who understood individual diverse needs. People's communication needs were robustly assessed and met. People knew how to make a complaint if they were unhappy with the service.
There were systems in place that enabled good oversight of the management of the service and to monitor the quality of care that people received. The service worked in partnership with health and social care professionals. People’s views were taken into account and the provider used feedback to help drive service improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with the CQC May 2021 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.