9 April 2018
During a routine inspection
The Glen is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The Glen is registered to provide accommodation for up to 19 people who require nursing and personal care, some of whom may be living with dementia. The home is a converted house with a purpose built extension. The home is situated within its own grounds within a residential area of Sheffield.
There was a manager at the service who was registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
Our last inspection at The Glen took place on 11 January 2017. We found a breach in the regulations of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, in Regulation 19, Fit and proper persons employed.
The registered provider sent an action plan detailing how they were going to make improvements. At this inspection, we checked improvements the registered provider had made. We found sufficient improvements had been made to meet the requirements of Regulation 19: Fit and proper persons employed, as the registered manager had obtained all of the required information prior to people working at the home.
This inspection took place on 9 April 2018 and was unannounced. This meant the people who lived at The Glen and the staff who worked there did not know we were coming. On the day of our inspection, there were 14 people living at The Glen.
People spoken with were very positive about their experience of living at The Glen. They told us they felt safe and they liked the staff.
Staff were aware of safeguarding procedures and knew what to do if an allegation was made or they suspected abuse.
We found systems were in place to make sure people received their medicines safely so their health was looked after.
Staff recruitment procedures were robust and ensured people’s safety was promoted.
Sufficient numbers of staff were provided to meet people’s needs.
Staff were provided with relevant training, supervision and appraisal so they had the skills they needed to undertake their role.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The registered provider’s policies and systems supported this practice.
People had access to a range of health care professionals to help maintain their health. A varied diet was provided, which took into account dietary needs and preferences so people’s health was promoted and choices could be respected.
Staff knew people well and positive, caring relationships had been developed. People were encouraged to express their views and they were involved in decisions about their care. People’s privacy and dignity was respected and promoted. Staff understood how to support people in a sensitive way.
A programme of activities was in place so people were provided with a range of leisure opportunities.
People said they could speak with staff if they had any worries or concerns and they would be listened to.
There were systems in place to monitor and improve the quality of the service provided. Regular checks and audits were undertaken to make sure full and safe procedures were adhered to.