14 August 2017
During a routine inspection
At the last inspection the service was rated Good. At this inspection we found the service remained Good.
The person using the service had been living within the provider’s family home for 20 years. The provider was the only person who provided them with care and support. The person benefitted from being supported by someone who knew them very well and provided them with consistency and continuity of care.
Systems were in place to ensure the person remained safe. Risks to the person had been adequately planned for and measures were in place to reduce these risks.
The provider had the knowledge, skills and training to provide the person with appropriate support.
The person using the service received appropriate support to maintain healthy nutrition and hydration.
The service was meeting the requirements of the Deprivation of Liberty Safeguards (DoLs). The person using the service was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies, systems and the attitude of the provider supported this practice.
The person was treated with kindness and respect. They were enabled to remain as independent as possible.
There was a complaints procedure in place and appropriate individuals were made aware of how to complain.
The person using the service was provided with personalised care and was supported to engage in meaningful activity.
Appropriate individuals were involved in the planning of the person’s care and support.
The provider promoted a culture of openness and honesty between them and other services the person accessed, such as day services.
The provider had systems in place to ensure that the person continued to receive care that met their needs, protected their rights and ensured their wellbeing. This included annual reviews of the person’s care requirements.