We carried out a review of the data available to us about Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Office, you can give feedback on this service.
About the service
The London Care Project is a domiciliary care service which provides personal care support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene, managing medicines, and eating. The service provides support to those with learning disabilities, autistic people, mental health needs, and younger adults. At the time of our inspection there were 2 adults using the service.
People’s experience of using this service and what we found
The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.
Right Support: People who used the service were protected from abuse and harm. There were systems in place to help ensure the risks to people were as low as possible. People’s medicines were managed safely. The registered manager openly discussed amongst the staff team when things went wrong, highlighted what they had learnt and used this to make improvements.
Right Care: People told us staff were kind and caring and they felt they were listened to. People’s rights to dignity privacy and independence were promoted and respected. One person told us, “[My carer worker] never judges me and always listens to what I say and advises me when I need advice.”
People received care that was responsive to their needs and preferences. People had choices about how they wanted to spend their time and were supported to pursue their hobbies and interests. People were confident that concerns they raised would be dealt with appropriately.
Right Culture: The registered manager had processes in place to monitor and review the quality of the service for example, audits of care records. Feedback was sought from people using the service and relatives. This was used to drive forwards improvements and to learn lessons. People and staff were positive about the management of the service.
People had confidence in the ability of the staff to provide effective care. Staff received ongoing training to ensure their skills and knowledge remained up to date. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 7 October 2019). At this inspection the rating has remained the same.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.