We carried out a review of the data available to us about Your Quality Care Services Limited (Gradwell) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Your Quality Care Services Limited (Gradwell), you can give feedback on this service.
Your Quality Care Services Limited (Gradwell) is a domiciliary care agency providing personal care to people in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, support was being provided to 24 people, 19 of whom received personal care. The service supports older people and younger adults.
People’s experience of using this service and what we found
People told us they felt safe with staff and the support provided. They felt able to contact the agency if they had any concerns. Staff told us management were approachable and they could report any concerns knowing action would be taken.
People were supported by a regular team of staff, who arrived on time and stayed for the allocated call time. They told us they would always be advised of any changes to the planned rota. There were systems to ensure medicines were managed safely.
Staff were recruited safety and received an induction and opportunities for regular training to ensure they could meet people’s needs. Staff received regular supervision, spot checks on their performance and had monthly staff meetings. This support was valued by all the staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests: the policies and systems in the service supported this practice.
People and their relatives were involved in their care and support. Care plans provided staff with information about how people preferred to be supported and were regularly updated. People told us staff listened to them and provided care in line with their wishes. People and their relatives described staff as kind and caring.
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. Records were kept up to date to ensure staff had the information they needed, including when people’s needs changed. Staff spoke positively about the management of the service and the support they received. A staff member told us, “I couldn’t work for a company that wasn’t giving it their all.”
People, their relatives and staff spoke highly of the registered manager. The agency had systems to carry out regular auditing. Surveys had been carried out to seek people’s views on how the agency could improve. People told us they had and would continue to recommend the agency to others who needed support. The registered manager had developed positive relationships with professionals who worked with them.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The provider was rated good at their last inspection of the service on 27 February 2020. Since then they have changed their location address and name but continue to operate as before.
Why we inspected
This was the first inspection of the service since the provider made changes to their registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.