Sportfit

Updated 28 February 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

One inspector carried out this inspection.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. A registered manager and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave 48 hours’ notice of the inspection because we needed to ensure the provider had time to contact people to inform them we may be calling them via telephone to gain their feedback about the care they received.

Inspection activity started on 23 January and ended on 27 January 2020. We visited the office location on 23 January 2020.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service and received feedback from one social worker. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.

During the inspection

We spoke with one relative of a person who used the service. We spoke with the registered manager, the operations manager, the project manager, the head of education and training, and one member of care staff.

We reviewed one person’s care records. We looked at one staff file in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 28 February 2020

About the service

Sportfit provide personal care services to young people within their family homes. People they support

include children aged 13 to 18. People supported include those with learning disabilities, autism spectrum disorders and sensory impairment. The number of people who used the service fluctuated. At the time of inspection, one person was receiving support with their personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Sportfit also runs a 'supported living service' from the same building. A different staff team run this service and it does not come under The Care Quality Commissions regulatory remit, as they do not provide personal care to people.

People’s experience of using this service and what we found

One relative told us they were happy with the care their family members received. They said that the service was reliable and tailored to their family member’s needs.

There were enough staff in place who had received appropriate training and support in their role. Staff were caring, knowledgeable and dedicated to providing good quality care. A Relative told us staff treated their family members with respect.

People were safeguarded against the risks of suffering abuse and avoidable harm. Risks associated with people’s care were assessed and effectively reduced.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were systems in place to monitor the quality and safety of the care. The management team had effective oversight of the service and were practically involved in the day to day organisation of people’s care packages.

There were systems in place to deal appropriately with complaints and feedback.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 20 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.