We carried out a review of the data available to us about Helping Hands Cheltenham on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Cheltenham, you can give feedback on this service.
Helping Hands Cheltenham is a domiciliary care service providing the regulated activity of personal care. At the time of our inspection there were 28 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People's needs were assessed when they first started using the service to ensure the service could meet their needs and to understand their personal likes and preferences. This information informed people’s care plans which guided staff on how to deliver safe and effective care to people.
Accidents and incidents were reported and responded to appropriately.
People were supported to take their medicines safely by staff who were assessed as being competent in managing administering their medicines.
Staff followed good infection control practices and had access to personal protective equipment (PPE)
Staff were safely recruited, and people told us they were supported by a small and consistent staff team who knew them well.
Staff had been suitably inducted and had received ongoing training to carry out their roles effectively.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives provided positive feedback about the friendly and positive nature of the staff team who supported them. They reported they were treated with kindness and respect.
People and their relatives were involved in the planning of their care needs. People's views and experiences of the care they received were considered and reviewed to help drive improvements.
People and their told us they felt their concerns were listened to and acted on.
The registered manager promoted a positive culture and expected high standards of care. The registered manager monitored the service through quality assurance checks, spot checks of staff practices and requesting feedback from people who use the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20 May 2021 and this is the first inspection.
Why we inspected
We undertook this inspection as part of a random selection of services which have had a recent Direct Monitoring Approach (DMA) assessment where no further action was needed to seek assurance about this decision and to identify learning about the DMA process.
This service had not been inspected since their registration; therefore, this inspection was also carried out to gain assurances about the quality of care and systems used to monitor and manage the service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.