We carried out a review of the data available to us about Melrose House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Melrose House, you can give feedback on this service.
About the service
Melrose House is a small residential care home that can provide personal care for up to three people. At the time of the inspection two people were permanently living at the service and one person was using the short stay respite facility.
People’s experience of using this service and what we found
Right Support
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received care and support in a safe, clean, well equipped, well-furnished and well-maintained home.
Staff supported people to make decisions following best practice in decision-making. People were supported to carry out their daily living activities and pursue their hobbies and interests.
Staff supported people to access health and social care services. Staff supported people with their medicines safely and in their preferred way.
Right Care
People received care that was person-centred, and dignity, privacy and human rights were promoted. Staff communicated with people in ways that met their individual needs.
People received kind and compassionate care. Staff understood and responded to people's individual needs. They protected and respected people's privacy and dignity.
Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse and they knew how to apply it. The service employed skilled staff to meet people's needs and keep them safe.
People's care plans reflected their needs and wishes and promoted their wellbeing. Risks that people may face were appropriately managed, balancing people’s rights.
Right Culture
The ethos, values, attitudes and behaviours of the registered manager and staff team ensured people lead confident, inclusive and empowered lives.
People received good quality care and support because trained staff and specialists could meet their needs and wishes.
People and those important to them, including social care professionals, were involved in planning their care. The registered manager and the staff team ensured people received support based on best practice, respect and inclusivity.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20 March 2021 and this is the first inspection.
Why we inspected
This was a planned inspection based on the provider's registration date.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.