29 January 2013
During a routine inspection
People told us that they were treated with dignity and respect and that they were fully involved in planning their treatment and care. We found that people were provided with a good range of verbal and written information regarding their care.
We found that the clinic assessed people's health and care needs before providing them with a treatment plan that addressed their identified needs.
There were processes in place to ensure that the clinic was clean and that the risk of people acquiring an infection was managed. We spoke with people who told us that everything was clean and they had observed that staff wore appropriate protective clothing.
We found that the clinic had not ensured that the staff training matrix was maintained. Following the inspection we were provided with evidence that staff had either completed their required training or that arrangements had been made for them to do so.
The clinic had a complaints system that was promoted in their literature.