We carried out a review of the data available to us about The Serenity Community Hub on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Serenity Community Hub, you can give feedback on this service.
The Serenity Care Company Home Care is a domiciliary care service. They provide personal care to people living in their own individual flats and within a supported living setting. The service provides support to people with a learning disability and autistic people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection 44 people including children were receiving personal care.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities which most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People’s experience of using this service and what we found
Right Support
People received care and support that enabled them to have choice and control of their care. Staff enabled and encouraged people to take part in activities, which they enjoyed doing and helped them to experience new recreational activities. People were encouraged to develop new skills and have active and fulfilling lives.
People's independence was promoted. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service ensured information was available in different formats. People’s communication needs were identified and support plans detailed their preferred ways to communicate and make decisions.
Risks to people were assessed, managed, monitored, and support plans guided staff how to promote people’s safely and wellbeing. People were supported to maintain their tenancy, which included monitoring environmental health and safety.
The service had enough appropriately skilled staff to meet people’s needs and keep them safe.
Right Care
People’s care, support and their support plans reflected their range of needs, abilities, interests, and goals. Staff enabled and empowered people to take part in activities and pursue interests that were tailored to them.
Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse and knew how to apply it. Staff supported people to stay safe and maintain their wellbeing.
People were supported with their medicines by staff trained and competent to do so. People were involved and supported by staff in the planning and preparation of meals.
People received kind and compassionate care and support. Staff protected and respected people’s privacy and dignity, promoted their independence and treated them with respect.
People received care and support from staff who knew them well and understood their individual needs and considered their individual preferences. Staff understood people's individual ways of communicating and spoke about them with respect.
Right Culture
People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. People and their relatives were involved in planning and the review of their care and support plans.
Systems were in place to ensure staff were safely recruited and trained for their role to provide person-centred care based on people’s individual care needs and risks. The staff worked well with external agencies and health and social care professionals, in supporting people with their ongoing care and support needs.
People and their relatives told us they felt confident to approach the management team and that their suggestions would be listened and responded to. A range of quality checks with oversight at provider level helped to maintain and improve the service and the lives of people supported.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 2 June 2021 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the service was registered. We assessed whether the service is applying the principles of right support right care right culture.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.