21 March 2016
During a routine inspection
Honister is registered to provide accommodation and personal care for up to 19 people, who may also live with dementia. There were 16 people accommodated at the home at the time of this inspection.
We last inspected Honister on 15 January 2014 and found the service was meeting the required standards we inspected at that time.
The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People felt safe living at Honister. Staff knew how to keep people safe and risks to people’s safety and well-being were identified and managed. The home was calm and people’s needs were met in a timely manner. The registered manager operated robust recruitment processes which helped to ensure that staff members employed to support people were fit to do so. People’s medicines were managed safely
Staff had the skills and knowledge necessary to provide people with safe and effective care and support. Staff received regular support from management which made them feel supported and valued. People were supported to make their own decisions as much as possible. People received support to eat and drink sufficient quantities. People’s health needs were well catered for because appropriate referrals were made to health professionals when needed.
People were complimentary about the care and kindness demonstrated by the staff team. Staff were knowledgeable about individual’s needs and preferences and people were involved in the planning of their care where they were able. Visitors to the home were encouraged at any time of the day and people’s privacy and dignity was promoted.
The registered manager had arrangements in place to receive feedback from people who used the service, their relatives, external stakeholders and staff members about the services provided. People were confident to raise anything that concerned them with staff or management and were satisfied that they would be listened to.
There was an open culture in the home and relatives and staff were comfortable to speak with the registered manager if they had a concern. The registered manager had arrangements in place to regularly monitor health and safety and the quality of the care and support provided for people who used the service.