The Care Quality Commission
  • Care Home
  • Care home

Archived: Davlyn House

41 Bull Lane, Brindley Ford, Stoke On Trent, Staffordshire, ST8 6LN (01782) 512269

Provided and run by:
Mr & Mrs D Heath

All Inspections

13 December 2013

During a themed inspection looking at Dementia Services

There were 20 people in the home on the day of our inspection. The manager told us seven people had a diagnosis of dementia.

We saw that people were treated with dignity and respect and care and received the care planned for them. A relative told us, 'The care given is excellent. The needs of all people are met with care, love, patience and compassion'.

Care records were reviewed regularly and responsive to any changes in people's circumstances. One relative told us, 'I think X's care is great quality. There are inevitably issues relating to individuals needs but my family and I are always consulted over changes to the care plan'.

We saw staff monitored the safety of the environment on a regular basis to keep people safe. There were no regular audits undertaken to monitor the quality of the care. Some people who used the service were not involved in the implementation of changes in their care.

Care staff had been trained in Dementia Awareness and used the information they had learnt to understand the level of support people needed. A health care professional told us, 'The staff are knowledgeable about all aspects of their residents'.

25 January 2013

During a routine inspection

We carried out this inspection to check on the care and welfare of people who used the service as part of our planned schedule of inspections. The inspection was unannounced which meant the provider and the staff did not know we were going to visit.

Prior to the inspection we spoke with other people who may have an interest in the service such as the local authority. No concerns were identified about the care provided.

At the time of the inspection Davlyn House was providing accommodation and support for up to 20 people. Some people using the service had dementia related conditions and were not able to communicate effectively with us. To ensure they were receiving the support they needed we observed how staff interacted with them and the care practice in the home.

We saw that people were included in making decisions and their consent to care and treatment was sought and recorded. Where people's capacity to consent was limited best interest decisions had been made on their behalf.

We saw the care records included all the relevant information about how people needed to be supported and how risks had been assessed.

Staff understood their responsibilities to recognise and protect people from the risk of potential abuse.

Complaints processes were in place and people and relatives we spoke with confirmed that they knew how to make a complaint.

26 March 2012

During an inspection looking at part of the service

We carried out this inspection because we had not visited the service for some time and we did not have enough information about the service to assess compliance. We wanted to see what life was like for the people who lived in the home.

We visited the service and spoke to people using the service and staff. We looked at records of care, staff rotas, staff recruitment records and other documents, and observed interactions and the environment.

Before our visit we contacted other people who may have had an interest in the service such as fire safety officers, environmental health, and local involvement networks (LINks). LINks are groups of individual members of the public and local voluntary and community groups who work together to improve health and social care services. To do this they gather the views of local people. No concerns were identified by any of these agencies.

An expert by experience took part in this inspection and talked to people using the service and staff. An expert by experience is some one who uses services, or has had experience of services. They are people of all ages, with different experiences and from diverse cultural backgrounds. They help us improve the way we inspect and write our reports. Our expert by experience took some notes and wrote a report about what they found, comments included; "Davlyn House was clean, homely and the atmosphere was relaxed staff were observed as being professional and treating people with respect and dignity. Staff appeared to know people using the service well, their past lives, their needs and likes."

We found that care plans were detailed and provided staff with the information they needed to deliver care and support.

We saw that people were encouraged to be involved in decisions in the home and to make choices about their preferred lifestyle.

People told us they felt safe living at Davlyn House and knew who to go to if they had any concerns.

Following our visit, we contacted other people interested in the service including the district nursing team and community psychiatric nursing team. We received positive comments from both.