Christchurch View

Updated 5 February 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector.

Service and service type

Christchurch Court – 2 Christchurch Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. However, the registered manager had left the organisation in October 2019 and had yet to cancel their registration. There was a manager in post who was applying to become the new registered manager.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with three people who used the service about their experience of the care provided. We spoke with six staff including the provider, the manager, a team leader, rehabilitation and therapeutic support staff.

We reviewed a range of records. This included three people’s care records and medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We spoke with two relatives of people using the service about their experience of the care provided and we continued to seek clarification from the provider to validate evidence found.

Updated 5 February 2020

About the service

Christchurch Court – 2 Christchurch Road is a care home providing personal and nursing care to 10 adults with acquired brain injuries at the time of the inspection.

The service can accommodate up to 13 people in one adapted building.

People’s experience of using this service and what we found

People were cared for safely. Risks to their care were assessed and measures put in place to mitigate identified risks. There were enough staff to support people and people could be assured they were cared for by staff who had been recruited using safe recruitment procedures. The home was clean, and staff ensured people were protected from abuse or harm.

Staff were well trained and supported to fulfil their roles. People received the support they required to eat and drink enough, and staff supported people to live healthier lives and access healthcare services.

People’s privacy and dignity was maintained. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with respect. Staff provided care and support in a caring and meaningful way. They knew the people who used the service well and had built up kind and compassionate relationships with them. Relatives and friends could visit at anytime and people were supported to visit family and friends.

There were activities for people to participate if they wished and people were encouraged to fulfil their rehabilitation goals. People and relatives, where appropriate, were involved in the planning of their care and support. Care plans reflected people’s individual needs and guided staff to provide consistent care.

There was an open culture and ideas to develop and improve the service were welcomed. People and staff were confident if they had a complaint they would be listened to and action taken to address the issue.

There were systems in place to manage the quality of the service and drive improvements. People's feedback was sought and acted upon, and staff were valued.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 19/07/2017)

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Christchurch Court - 2 Christchurch Road on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.