Updated 17 April 2024
Date of assessment 09 May 2024 to 16 June 2024. Woodside Lodge is a care home that can accommodate up to 21 people. At the time of our assessment 20 people were living at the service. We undertook this responsive assessment following information of concern we received about this service. We assessed a total of 11 quality statements across safe, effective, caring and well-led key questions and have combined the scores for these areas with scores from the last inspection. At this assessment we found the provider was in breach of 7 regulations. The provider failed to ensure they consistently provided person centred care, need for consent, safe care and treatment, safeguarding, good governance, staffing, and fit and proper persons employed. The provider did not consistently protect people from abuse and did not always share safeguarding information that was required. Risks to people and health and safety risks were not always assessed or appropriately manage. People’s medicines were not safely managed. People were not always supported by staff who had the relevant skills, knowledge and training to meet their needs. Recruitment practices were not in line with requirements. People’s care records were not always in place, up to date or robust. Where people lacked capacity practices were not undertaken in-line with legislation. People did not consistently receive person-centred and appropriate care that was responsive to their needs. We found a number of significant concerns at this assessment and were not assured that the providers governance ensured people always received safe, effective, good quality care. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded. For some of the breaches identified we have asked the provider for an action plan in response to the concerns found at this assessment.