8 May 2013
During a routine inspection
We spoke with a relative of a person that used the service. They told us 'The care that my mother-in-law has had has been unbelievable. She's very happy and there's a programme of activities so we can also be involved'.
We spoke with a staff member who told us 'If I had to find a residential home for my own mum this would be the one'.
We found that people and their relatives were provided with opportunities to give feedback about the service and that there comments and suggestions were acted upon. We saw that people's needs were assessed and their care plans were regularly reviewed.
We found that medication was stored appropriately and administered safely. We spoke with people that told us that they were provided with information about how to make a complaint.
We had concerns with the way that amounts of medication were being recorded as the records did not provide an accurate figure of medication in stock.