Background to this inspection
Updated
11 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 20 January 2022 and was announced. We gave the service approximately 24 hours’ notice of the inspection.
Updated
11 February 2022
About the service
Sonesta Nursing Home Limited is a care home providing personal and nursing care for up to 32 people. At the time of the inspection there were 23 people living at the service.
People’s experience of using this service and what we found
People felt safe living at the home; relatives confirmed the care and support provided maintained people’s safety. Staff were able to tell us how they safeguarded people from potential abuse.
The registered manager and management team were well regarded by people at the service and relatives and we saw evidence of good quality care provided to people. We found some areas in which records needed improvement to reflect the care given and to show care had been reviewed. For example, quality assurance processes such as audits were in place to help ensure standards were upheld but had not found some minor issues we identified at the inspection. We saw complaints were dealt with promptly and actions were taken following accidents and incidents.
There were enough staff to meet people’s needs and to provide care in a caring and personalised way. There was a long-standing staff team and this meant staff understood people’s preferences and routines. Staff treated people with respect and dignity. People were fully involved in their care as much as they could be. People’s right to privacy and confidentiality was respected and integral to the ethos of the home.
People and their relatives told us the care and support provided met people’s needs. Staff received training necessary for their roles and felt fully supported by the management team. The registered manager and management team were available for the staff to call on at any time if they needed advice or guidance.
Risks to people’s safety and well-being were assessed and mitigated as much as possible. People’s medicines were managed safely and staff were competent to safely administer medicines.
The home was clean. Staff had received infection control training and protective clothing including gloves and aprons were available to them.
Most people enjoyed the food provided for them and it was suitable to meet the diverse range of people living at the service.
People accessed healthcare services as needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Relatives and other visitors were welcomed into the home at any time. There were some activities at the service and in the summer people used the garden regularly.
The registered manager kept themselves up to date with changes in legislation and practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 21 July 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.