Updated 3 September 2019
The service includes the full range of non-emergency medical services and is available by appointment or on a ‘walk in’ basis. The Medical Practice at 48 Wimpole Street also provides occupational health assessments and corporate pre-employment health checks.
The service offers appointments with the GP with referral to specialist services as required. The practice is open on a Monday to Friday from 9am to 5.30pm.
The practice treats adults and children. Patients can book appointments by telephone, email or in person. It has a registered patient list receiving primary care as required and also provides services on an ad hoc basis, for example to tourists. The practice estimates that it currently has around 2000 registered patients actively using its services.
Patient facilities are provided on the first and second floors and the practice has a lift and entrance ramp facilitating physical access. The staff teams include two GP partners - one full time, one part time - with two vocationally trained associates who work a total of four sessions a week on site. There is also one full time practice manager, one full time administrator and one full time practice healthcare assistant. The landlord provides a range of property services such as building risk assessments and health and safety checks.
How we inspected this service
Before visiting, we reviewed a range of information we hold about the service and asked the practice to send us some information about the service which we also reviewed.
During our visit we:
- Spoke with the doctors, practice manager and administration staff.
- Reviewed comment cards where patients had shared their views and experiences of the service in the days running up to the inspection.
- Reviewed documentary evidence relating to the service and inspected the facilities, equipment and security arrangements.
- We reviewed a number of patient records alongside the doctor. We needed to do this to understand how the service assessed and documented patients’ needs, consent and any treatment required.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions formed the framework for the areas we looked at during the inspection.