Bethany Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff were kind and caring and treated people with respect. Staff understood the importance of giving people choices. People’s dignity was protected. However, a small number of staff were not always knocking before they entered people’s rooms, this was being addressed at the time of the inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were happy with the staff who supported them. People told us they liked the staff and got on with them. One person said, “[staff] are friendly, kind and caring.” Another person said, “They respect my wishes and feelings.” One relative told us staff were, “lovely, very helpful” when they contacted the service. They also said they found the staff open and transparent. Some people told us not all staff knocked before they entered their room. We raised this with the registered manager who told us they had also observed this through their spot checks and they were working with staff to improve practice.

Staff spoke about people and each other in a positive way and used respectful language. One staff said, “I make sure they have their rights and choices respected. And make sure they are covered up unless that part is being washed, close doors, close curtains. Everyone will always do this, and I’m so impressed by how the staff value people’s dignity.” Staff understood it was important to ensure people had choices and led their own care. One staff said, “Giving people choices starts from the morning, when do you want to get up, what clothes, what colour, would you like a bra on, a shower or a bath, where, when and what would you like to eat; every single interaction we have comes with a choice.”

Concerns had been raised by some health and social care professionals about the service and the support people were receiving. However, the service had been working to make improvements and most of the issues identified had been addressed or were being so at the time of the assessment. Other health and social care professionals had since been positive about the service and the support people received, they praised one member of staff specifically and also said, “The other staff also appeared polite and we cannot fault any part of the care observed.”

We observed staff were patient and kind when they provided support to people. Staff provided reassurance to people when they needed this support, for example, staff used visual tools to help one person to understand when an event was happening to reduce their anxiety. Staff showed they knew people well and understood how to care for them. We observed a lot of positive interactions between staff and people. Staff listened to people and knew how to communicate with them in the way they understood. Staff spoke to people respectfully and listened to their needs.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.