People were positive in their views about the home. They told us; 'The staff here are lovely'.
We observed lunch in one of the dining rooms and saw staff spend time with people and they supported them with dignity and respect. There were sufficient staff on duty to support people with their care needs.
We saw the provider had a complaints process in place with records to show issues had been responded to in a timely way.
'There's no restriction here, I can go out for a walk when I like, it's not a prison',
'We have a handyman who fixes everything',
'My doctor is brilliant with me',
'Ian controlled the heating in my room for me',
'There is always someone popping round',
'The staff are very good',
'The cleaner is very thorough ' my room is spotless',
'I press my buzzer and they come straight away',
'I chose to come to this home myself',
'If I need a shower there is always someone with me'
'If I need any help you just ask',
'Meals are good',
'I can just go and ask for a cup of tea if I want one',
'It's not routine driven, it's homely',
'They are kind',
'It is home, they are nice and friendly' and
'They will do anything to help you'.