We carried out this review as part of the routine schedule. However, prior to our visit we received information from an anonymous source that they had concerns around the way staff were treated and about the changes being made to the management and organisation of the service. They told us that these were impacting on the care and welfare of the people living there. Craigielea Nursing Home had recently changed its registration to make the nursing home and Craigielea Lodge into one registered location. This had resulted in some changes to the management arrangements. We were satisfied that the people living there were being consulted in appropriate ways and that those spoken to and visitors were satisfied with the changes being made.
The people living in the service and the visitors who we met during the visits were very complimentary about the way that the home was managed and the way that people were supported. They were, without exception, complimentary about the manager, and the other staff. A group of three people were spoken to together. One said 'the staff are very helpful, respectful'; the second responded 'yes, they are lovely', the third person said 'there's no place like home, but its very nice here'. One went on to tell us that some of the people living at Craigielea had been out for lunch on the previous day and others were going out on the day of the visit. They told us that it had been 'good fun' and that it had all been paid for by the home. She also said that 'we all get individual attention'.
One visiting relative told us that they had transferred their relative to this service after a recent poor experience of care. She said that she was "very happy with the care' and that since admission there was no longer any need for the administration of subcutaneous fluids (fluids given through artificial means) as they had been supported to drink enough fluids orally. She said that she would recommend the service to anyone, as the nurses and carers were 'really good, excellent.' Another said that they thought the staff were "thoughtful" and that the staff were considerate to the relatives of people living in the home. One visitor told us that she was particularly impressed that the staff had taken the time to get to know them and that they had made the effort to learn more about their relative.