19 September 2023
During an inspection looking at part of the service
Portelet Lodge Care Home is an adapted property in a residential area of Bournemouth. Registered for up to 23 people, there were 20 people living at the home, some of whom were living with dementia. The home was accessed over three floors via stairs or a lift.
People’s experience of using this service and what we found
People were safe and told us they were happy living at Portelet Lodge. Risks people faced in their day to day lives had been identified and assessed, measures were in place to keep people safe.
The home was undergoing improvements to fire safety and the work was ongoing. Staff were trained in fire safety and regular testing, drills and practice evacuations took place. Utility checks and general risks within the home were in place and assessed. Equipment was maintained regularly and staff were trained in it's use.
Staff and people interacted with each other in a kind and affectionate way. The home felt relaxed, with a vibrant, fun feel.
Infection control measures were robust to contribute to a safe environment and prevent avoidable infections.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 25 November 2017).
Why we inspected
We undertook this targeted inspection to check on a specific concern we had about risk management within the home. Following this inspection, we were satisfied by the management of risk for people. The overall rating for the service has not changed following this targeted inspection and remains good.
We use targeted inspections to follow up on Warning Notices or to check concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.