We carried out a review of the data available to us about Sandon House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Sandon House, you can give feedback on this service.
Sandon House is a residential care home providing accommodation and personal care to up to 42 people. At the time of our inspection there were 42 people using the service.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were aware of their responsibilities regarding safeguarding. Risks to people, staff and within the home were well managed. There were detailed person-centred risk assessments and care plans in place. Accidents and incidents were well managed. There was detailed records of events, analysis and lessons learned. There were safe systems of recruitment in place and sufficient staff deployed to meet people’s needs. Medicines were managed and administered safely. The risks associated with COVID-19 and other infectious diseases were managed well.
Staff received the induction, training and support they needed to carry out their roles effectively. People were supported to access a range of health care professionals. Good relationships were maintained between managers, staff and visiting health and social care professionals. People’s nutritional needs were met and people told us they liked the food.
People were well treated. They told us staff and managers had a caring and kind approach. A relative said, “The staff are all brilliant, they can’t do enough for [family member].” People and staffs’ individuality was respected and celebrated. Staff, the registered manager and area director knew people really well. They spoke with compassion and fondness about people. Our observations were of natural, relaxed relationships between staff and people who lived at the home.
There was a strong sense of community from all staff; both as a community within the home, and also about being part of the wider local community. People’s likes, dislikes, hobbies and interests were actively identified. There was a range of activities within the home and in the wider community that had been developed based on these. The provider was following the Accessible Information Standard.
The home was very well run and managed. The registered manager had a good understanding of what was needed to provide quality care. There was a range of very detailed oversight, quality monitoring and auditing. The registered manager placed great importance on continuous improvement. We saw a consistent culture of learning from incidents and a positive approach to embedding any learning. Opportunities had been created for people who live at the home to be part of checks and audits of standards and quality for dining and infection prevention. These had been embedded in the overall quality monitoring of the service. The registered manager and area director demonstrated a strong belief and commitment to high quality, responsive, person centred care and support. Staff shared this commitment. Everyone was positive about the registered manager and the way they managed the home. One person said, "She’s very good, if you ever have any problems you go to her and she sorts things out straight away.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at the last inspection
This service was registered with us on 27 August 2021 and this is the first inspection. The last rating for the service under the previous provider was good, published on 29 March 2018.
Why we inspected
This inspection was prompted by a review of the information we held about this service and the length of time since registration.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.