Updated 2 August 2023
The inspection
We carried out this inspection under section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act of 2014
Inspection team
The inspection was completed by one inspector.
Service and service type
This service is a small domiciliary care agency; it provides personal care to 3 people living in their own houses and flats.
Registered manager
The provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the care quality commission to manage the service; registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and for compliance with regulations. At the time of the inspection, there was a registered manager in the post who was also the owner.
Notice of inspection
We gave the service 72 hours’ notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 05 July 2023 and ended on 15 July 2023. We visited the location’s office on 05 July 2023
What we did before the inspection
We reviewed information we had received about the service and sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection
We spoke with a care coordinator and the registered manager, who is also the provider. We reviewed a range of records, including three people’s care records. We looked at records relating to the management of the service. These included systems for managing complaints, checks undertaken on the health and safety of the service and compliments records. We also looked at records relating to the recruitment of staff and their induction.
After the office visit, we continued gathering information and spoke with 3 relatives and 4 staff. The manager also continued to send us information about the service to support the inspection.