The Care Quality Commission
  • Dentist
  • Dentist

Thackeray Dental Care

4 - 6 Rufford Avenue, Mansfield, Nottinghamshire, NG18 2BT (01623) 629359

Provided and run by:
Thackeray Dental Care Ltd

All Inspections

During an assessment under our new approach

We carried out this on-site, announced assessment on 24 July 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. The practice is in Mansfield, Nottinghamshire and provides private dental care and treatment for adults and children. At the time of our assessment, the dental team included 5 dentists, 2 hygienists, 6 dental nurses, 1 compliance manager, 1 practice manager and 3 receptionists. The practice had 5 treatment rooms. During the assessment we spoke with 3 dentists, the hygienist, 3 dental nurses, 2 receptionists, the compliance manager and the practice manager.

24 February 2014

During a routine inspection

Prior to our visit we reviewed all the information we had received from the provider. During the visit we spoke with four patients and asked them for their views. We also spoke with the receptionist, three dental nurses, a therapist, two dentists and the practice manager. We looked at some of the records held in the service.

We found patients gave consent to their care and treatment and received care and treatment that met their needs. Patients we spoke with all confirmed they had understood their treatment options and had been involved in making decisions about these. A dentist told us the philosophy of the practice was, 'How do you want me to treat you.' A patient said, 'They gave me options of what I can do with my broken tooth.' Another patient told us, 'The dentist told me I am doing well, and they were pleased with my teeth.'

We found the practice was kept clean and hygienic. One patient told us, 'It is always spotless, everywhere is very clean.' We found the staff team were supported through training and the provider assessed and monitored the quality of the service. The practice manager told us one improvement made to the service as a result of a patient survey was to provide a wider range of magazines.