Seraphim Home Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People had care plans and were involved in reviewing their support. These included information about people’s religious and cultural needs if appropriate. Further information was required to ensure people had consistently positive experiences and outcomes in their health and support.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they were involved in planning and reviewing their care. A person said, “Yes, I have a care plan and it is reviewed once a year. If I have anything extra that I want doing, I’ll email them and it will be added to the care plan. I have a copy of the care plan." However, improvements were needed to information around people’s health conditions, mobility needs and catheter care to ensure consistent experiences and positive outcomes for people. One person said, “They don’t seem to understand the impact on service users of messing things about.”

Staff told us care plans gave them information about people’s support needs and preferences. A staff member said, “I check their care plans, to read what they like and do not like." However, improvements in communication, training and ensuring all concerns reported were acted upon were needed. One person said when asked what needed to improve, “It’s just the communication in the office, plus the staff training.”

Care plans documented people’s support needs. These were regularly reviewed but were not formally audited. This meant where improvements were needed these were not always identified. For example, explanation of people’s health conditions or where information was out of date. People were asked for feedback in person and through surveys. Systems in place did not always demonstrate the actions taken in response to findings. A person said, “They do have a review process and I feedback. Whether those things get implemented, I don’t know, I don’t get any response to my comments."

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.