19 January 2017
During a routine inspection
At the last inspection in January 2015, the service was rated Good.
At this inspection we found the service remained Good.
The service demonstrated they continued to meet the regulations and fundamental standards.
People using the service felt safe living at Cedars Road and spoke positively about the support provided to them. They said staff treated them with kindness and respect. People were supported to lead active lives and maintain relationships with those who matter to them.
People received care and support from a small group of staff who knew them well and understood their needs and preferences. Each person had an individualised support plan to make sure they received the support they required. Assessments completed by the service identified any risks to each person and helped to safely promote their independence.
People were supported to have their health needs met. We saw that people’s prescribed medicines were being stored securely and managed safely.
The staff attended training which gave them the knowledge and skills to support people effectively. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People using the service felt able to speak to the registered manager or other staff to raise any issues or concerns.
An experienced registered manager was in post who knew the service and the people living there very well. There were systems in place to help ensure the safety and quality of the service provided.
Further information is in the detailed findings below