Archived: Mayfair Avenue

Updated 10 May 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Prior to our visit we reviewed the information we held about the service. This included inspection history, any safeguarding or complaints and notifications that the provider had sent to CQC. Notifications are information about important events which the service is required to tell us about by law.

We visited the home on the 22 March 2016. The inspection was unannounced and carried out by one inspector.

We spoke with two people using the service, the registered manager and three members of staff.

We looked at records about people’s care, including two files of people who used the service. We checked two staff files and the records kept for staff allocation, training and supervision. We looked around the premises and at records for the management of the service including health and safety records. We also checked how medicines were managed and the records relating to this.

Updated 10 May 2016

This inspection took place on 22 March 2016 and was unannounced. There were three people using the service at the time of this inspection. At our last inspection in May 2014 the provider met the regulations we inspected.

The home had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Two people told us they liked living at Mayfair Avenue and said staff were kind and caring towards them. There was a relaxed and friendly atmosphere when we visited.

There were clear procedures in place to recognise and respond to abuse and staff had been trained in how to follow these. Staffing numbers were sufficient to help make sure people were kept safe.

People received care and support from a long standing group of staff who knew them very well and understood their needs and preferences. Each person had individualised support plans to make sure they received the support they required.

People were supported to have their health needs met. We saw that people’s prescribed medicines were being stored securely and managed safely.

The registered manager supported staff to deliver appropriate care and support. Staff attended regular training which gave them the knowledge and skills to support people effectively. Staff had received training in the Mental Capacity Act (MCA) 2005 and the Deprivation of Liberty Safeguards (DoLS).

The systems in place to monitor the quality of the service could be improved. There was no evidence of regular visits or audits by the provider organisation to ensure proper oversight of the service and drive improvement where required.