Gloriavd Health Care Ltd

Gloriavd health care ltd is a service providing support for people in their own homes. The service was supporting 10 people at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service and what we found

Staff received medicines training and competency checks however medicines were not recorded in line with best practice. Assessments including risk assessments were not completed by the provider. Staff levels were safe and staff were recruited safely. The provider ensured lessons learnt were shared with staff.

Staff were up to date with training and received regular supervisions. Staff worked well with external professionals and we saw evidence of regular meetings.

Staff treated people well and included them in care decisions. People felt respected and encouraged to be independent. Staff knew about people's likes/dislikes.

There was an audit system in place to cover all areas of the services however we found this was not always effective. Quality assurance and governance systems to monitor the quality and the safety of the service were in place.

We received positive feedback from staff, people and their relatives about the management. Staff felt the service engaged with them.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 17 August 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Enforcement

We have identified breaches in relation to the safe administration of medicine and record keeping at this inspection.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.