About the service:- The service is in a residential area of Syston, a suburb of Leicester.
- The service provides accommodation and personal care to people with learning disabilities and autism. The care home can accommodate 10 people in one building. At the time of our inspection there were seven people using the service.
People's experience of using this service:
• The service provided a safe service.
• People and relatives told us that people liked living at the service.
• There was a homely atmosphere for people.
• People were protected against abuse, neglect and discrimination. Staff members were aware of ensuring people's safety and acting when necessary to prevent any harm.
• Staff members knew people well and people appeared to enjoy the attention from them.
• People were assisted to have choice and control of their lives.
• People and their representatives had a say in how the service was operated and managed.
• People's care was personalised to their individual needs.
• Audit processes were in place to ensure quality care. Questionnaires had been supplied to people and their representatives for their views of the service. These were overwhelmingly positive about people’s satisfaction with the service.
• A registered manager was not in place. This will be monitored as it is a condition of registration, to ensure comprehensive governance of the service.
• The service met the characteristics for a rating of "good" in all key questions except well led, where it was rated Requires Improvement due to a registered manager not being in place.
• More information is in the full report.
Rating at last inspection:
• At our last inspection, the service was rated "good". Our last report was published for the inspection of 16 June 2016.
Why we inspected:
• This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up:
• We will continue to monitor the service to ensure that people received safe, high quality care. Further inspections will be planned for future dates.