Creative Support - Station View

Creative Support – Station View is an extra care housing scheme providing personal care to people living in their own flats at Station View in Barrow in Furness. At the time of our inspection there were 30 people receiving personal care from the service.

The accommodation at Station View is managed by Accent Housing. People have their own flats and access to shared communal facilities including a bistro and sitting rooms. People who live at Station View can choose which care provider they use to deliver their personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were protected from abuse and avoidable harm. Risks to people’s safety had been assessed and managed. Staff were trained in how to provide people’s care safely and to protect them from infection. There were enough staff to support people. Staff supported people to take their medicines as they needed.

Staff were trained and skilled to provide people’s care and to meet their needs. Staff supported people, as they needed, to eat and drink and to enjoy a balanced diet. They gave people support to see their doctors and attend medical appointments if necessary. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people in a caring way. There was a small, experienced staff team employed. People knew the staff who supported them. People were asked for their views about their care and support and the decisions they made were respected. Staff respected people’s privacy and dignity and promoted their independence.

Staff provided care and support which was responsive to people’s needs and wishes. Staff were based ‘on-site’. People told us staff attended promptly if they used the call system to request support. People’s care was planned and delivered to meet their needs. The provider had a procedure for responding to any concerns about the service. People told us they would raise any concerns with the staff or registered manager. Staff worked with local and specialist services to support people to remain at home as they reached the end of life.

Everyone told us they would recommend the service. People received person-centred care and experienced positive outcomes. People knew the management team and told us the service was well-managed. Staff felt well supported by the managers and were proud of the service they provided. The registered manager was very experienced. They were aware of their responsibilities and were committed to providing high quality care to people.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and/or who are autistic.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 5 August 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.