We carried out a review of the data available to us about Helping Hands Swadlincote on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Swadlincote, you can give feedback on this service.
Helping Hands Swadlincote is a care at home service providing the regulated activity of personal care to 41 people at the time of this inspection. The service provides support to older and younger adults with a range of needs. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
People’s experience of using this service and what we found
Right Support: People were involved in the assessment and planning of their care in their own homes. People had choice in how they received their care to meet their needs and preferences. People knew how to raise any concerns they might have and to who. Staff had been safely recruited to support people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: People received care from staff who understood their preferences and promoted their independence. Staff supported people to access services to maintain their health and well-being. Staff valued making a difference to people’s everyday lives. People received their care at the times they chose.
Right Culture: People were complimentary about the care they received. Staff were trained and assessed to be confident and competent. The registered manager and staff were committed to delivering a high standard of care to people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 October 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.