9 May 2013
During a routine inspection
We found people had their needs assessed and these assessments were used to develop personalised care plans. Relatives told us people were encouraged to be independent and participate in a range of activities. We observed that people appeared calm and happy.
We found the provider had policies and procedures for the safe administration of medicines. Staff had completed safer handling of medicines training and had their competency assessed annually.
Staff told us they were well supported by their managers. They said they found the home "Very supportive and the management are lovely." Staff had the opportunity to work towards additional qualifications and more specialist training.
The provider asked relatives and professionals for their views. Their feedback included, 'Ella McCambridge is an excellent home, with high standards of care'; 'The staff are polite' and "They offer excellent care to all residents." However, we found that audits were ineffective in checking on the quality of care delivery, including the administration of medicines.
Relatives were aware of the provider's complaints procedure and knew how to make a complaint. Family members we spoke with said they had no concerns about their relative's care.