13 January 2023
During a routine inspection
About the service
Bolters Corner Nursing Home is a residential care home providing personal and nursing care to 32 people at the time of the inspection. The service can support up to 35 people.
People’s experience of using this service and what we found
Right Support: People’s independence was encouraged by staff and the culture of the home. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People received support with their nutrition and hydration and enjoyed the wide range of activities the home provided.
Right Care: People received care that was person-centred and in line with their preferences, likes and dislikes. Staff respected people’s dignity and privacy and treated people with kindness. Staff also knew people’s individual risks and how to manage these to ensure people received safe care. People were supported with their medicines when they needed them and staff had received correct training to safely carry out their roles.
Right Culture: There were clear quality assurance processes that were followed. These ensured staff continued to maintain a high level of care. People, staff and relatives felt involved in the running of the home and the management team strived for people to feel included and empowered in their everyday lives. The provider worked very well with all health and social care professionals, we saw examples of impressive partnership working that had positive results on people’s health and wellbeing.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 25 April 2020). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This inspection was prompted by a review of the information we held about this service. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.