Archived: Green Meadows

Green Meadows is a domiciliary care agency and 'extra care' service. It is registered to provide personal care to people who live in their own apartments within a dedicated housing scheme. The property consists of apartments, privately owned or rented by the occupant. There are also some shared communal areas and facilities; such as a dining room, lounges and gardens which people can access.

Not everyone who used the service received the regulated activity; CQC only inspects the service being received by people provided with 'personal care'; for example, help with tasks related to personal hygiene or medication. Where they do we also take into account any wider social care provided. At the time of our inspection there were eight people receiving a regulated activity.

People’s experience of using this service and what we found

The management and staff team were committed to ensuring people received a service which was caring. We received positive feedback from people about the service they were receiving. Everyone spoke very highly of the care staff and people felt they were cared for with kindness and compassion.

People told us they felt safe and secure when receiving care. People were supported to meet their nutritional and hydration needs, medicines were safely managed and staff contacted healthcare professionals when required. Staff followed all necessary infection prevention measures.

People told us they had been involved in care planning and care plans reflected people's individual needs and choices. Staff were flexible and responsive to people's needs. Independence was promoted.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff understood consent and were clear that people had the right to make their own choices.

Safe recruitment practices were followed and appropriate checks were undertaken, which helped make sure only suitable staff were employed. There were enough care staff to maintain the schedule of visits.

Staff told us they felt supported, received regular supervision and training.

People and staff were confident the registered manager would listen to them and take any necessary action should the need arise.

A range of audits and quality monitoring processes were in place and the registered manager sought feedback from people, staff and external professionals.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 6 September 2021 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date the service was registered.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.