We have received evidence and confirmation the provider has now addressed our concerns. The provider has told us they have fitted a shower so that people have safe access to bathing facilities.
We observed care and saw staff were responsive to people and interacted with them positively. We saw staff supported people to move at their own pace and safely.
People told us the staff were caring and looked after them well. One person said, 'Everything is like being at home' and 'Staff very helpful and considerate.'
People told us the food was good. They said, 'Food is what I like' and 'Get a choice of meal.'
When we spoke with staff they told us they had received training to enable them to provide safe and appropriate care to people
Overall we observed that people were supported by skilled and experienced staff who understood their roles and responsibilities.
We saw people were treated with dignity and respect.
The quality assurance systems in place enabled people to express their views about the services and care they received.
We found that people's choices were limited in some areas due to a lack of suitable facilities.
People said that the food was good. One person said when asked if they liked the food, "Foods very good."
People told us they liked living at the home. They said, "Do like it here."
We spoke with a visitor who told us their relative was getting good care.
When we asked people about staff they said, 'Very very kind' and "Very helpful.'
People told us they could usually get help when they needed it.
During our visit on 01 August 2011 we met with the people who lived there and they told us that the staff supported them in the way they wished with one person saying, "I asked my friend to help me to choose this home and it was a good choice for me. I feel comfortable here. the staff bring me anything I ask for and take time to talk to me when I need it". Another person said, "I get on very well with the staff, its a family environment that suits my needs".
One person we spoke to who needed help with mobility needs said, "The manager makes sure I have the equipment I need to meet my needs".
We also checked to see if people felt safe living at the home and one person told us, "Its like a family home, its my home and I feel safe". Another person said, 'I feel safe here. They get me what I need and I dont like noisy places. This suits me fine".
We also spent some time observing how people were having their care needs met in a communal part of the home.
During this period of observation we saw staff communicating with people in a sensitive way and taking time to listen to what people were saying whilst taking any action needed to make sure people felt safe and supported.