22 May 2012
During a routine inspection
People living at the service and their relatives told us that they enjoyed their life at The Lawns and that they were enabled to have freedom in their daily routines according to their wishes. This included taking part in individual interests and keeping in contact with friends and relatives. One person told us that their relative had 'his own routine' which had continued when he moved into the home. Another relative said they visited at different times of the day and during the evening people did not seem 'rushed to go to bed' and if they visited in a morning their relative was often 'still in bed.' They gave the impression there were no set rigid routines.
People and relatives we spoke with said there were enough staff and they did not have to wait for support. One relative told us, 'There is someone in this lounge all the time incase anyone needs help.' Another relative said, 'There always seems to be enough staff. We see the same faces which is good.'