Archived: Halecroft Grange

Halecroft Grange is a residential care home providing personal care for up to 95 people. The home is divided into two separate neighborhoods', the 'assisted living' neighbourhood and the 'reminiscence' neighbourhood. The assisted living neighbourhood provides residential care for up to 60 people. The reminiscence neighbourhood provides residential care for up to 35 people living with dementia. At the time of this inspection 48 people were living in the assisted living neighbourhood and 26 people in the reminiscence neighbourhood.

People’s experience of using this service and what we found

The home was exceptionally well led with a strong culture and focus on providing person centred care enabling people to live their best lives. The provider and registered manager invested in and followed effective, highly robust governance systems enabling excellent oversight of the service.

The feedback about the kindness of the staff from people and their families was overwhelmingly positive. Health and social care professionals also provided glowing feedback about the care provided.

The dementia care provided to people was truly person centred and one to one work and a therapeutic approach improved people’s quality of life. The home had excellent facilities, supporting people to have fulfilled lives through the provision of an extensive and varied activities programme. These were tailored to meet peoples’ individual needs and interests. The activities team were continually searching for new opportunities and experiences to support people to be active members of their local community.

Assessments were person centred and care was very responsive to people’s needs. There was an established and motivated staff team highly trained to carry out their roles effectively. The service and home environment was accessible and had been adapted to meet people’s needs.

Staff understood how to safeguard people and when to raise concerns. People received their medicines safely. Risks associated with people’s care were regularly assessed and monitored. Staff followed infection prevention and control guidance to minimise risks related to the spread of infection. Recruitment practices were safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was good, published on 18 October 2018. This is the first inspection of this service since the registered provider changed on 10 December 2021.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Sunrise of Hale Barns on our website at www.cqc.org.uk.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

We found the following examples of good practice.

We visited the unit and found the environment was clean throughout. The provider had a cleaning regime in place and communal areas were well spaced.

On arrival to the home, visitors were asked to complete and sign a screening form regarding COVID-19 symptoms and were asked to wash and sanitise their hands, put on personal protective equipment (PPE), show a negative lateral flow test and provide proof of a vaccination status prior to moving from the reception area.

The home was clean and well presented. Staff had access to cleaning products and cleaning schedules included high touch areas such as door handles and handrails, which were cleaned regularly.

Staff had access to supplies of PPE and had received training to ensure they used this correctly. All staff and people living at the service had regular testing for COVID-19, and all had received their vaccinations.

The home manager sought support and advice from external agencies including the local health protection team and CQC and was open to all advice and guidance offered.

Further information is in the detailed findings below.