19 September 2013
During a routine inspection
The total number of people being supported by the agency was 52 with 24 members of staff employed.
We looked at key documents including care plans, risk assessment, quality assurance and other records relating to the running of the service. This helped us make a judgement about how the service was run, how people were looked after and how it managed its overall business.
People were cared for in a private and dignified way and their views were respected. We were told by one person that 'staff are absolutely great' and another told us 'all the carers are really nice girls'.
People told us that they were very happy with the care that they received and that all the care staff were 'very reliable, very thorough' and 'go the extra mile'. They were sent a list every week telling them which staff to expect at which time and told us that 'they never miss a visit' and they 'always do anything I ask'.
A social care professional said that the agency had worked closely with them and that they were 'impressed by the service'. We saw that the agency contacts other care professionals for advice when necessary.
We found that not all records relating to the running of the business were up to date and accurate in order to monitor, review and improve the care provision of the agency.