We carried out a review of the data available to us about Willow Wood Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Willow Wood Care Ltd, you can give feedback on this service.
Willow Wood Care Ltd is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection the service was providing personal care to 4 people, this included older people and people living with physical disabilities.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
There were systems in place to assess, monitor and manage risks to people, as well as safeguard people from abuse. People and their relatives consistently told us they felt the service was safe. People received support from a consistent staff team, who were recruited safely.
The provider had a system in place to ensure people's needs were assessed prior to their care and support commencing. Staff received regular appraisals and ongoing training, to ensure they had the right knowledge to support people effectively.
People were treated well by kind and caring staff. People and their relatives were involved in decisions about when and how they were supported. Staff knew how to maintain people's dignity and privacy and promote their independence.
The service had developed person centred records that guided staff according to people's individual needs and preferences. The provider had a system in place to manage and respond to complaints. People and their relatives felt confident concerns would be dealt with by the registered manager.
There was a system in place to assess the quality of the service, in order to drive improvement. This allowed the registered manager to have effective oversight of the care being delivered. The registered manager also had a clear desire to ensure the service achieved good outcomes for people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 23 August 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.