18 May 2018
During a routine inspection
The service is a small care home for two people with learning disabilities. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.
The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
At our last inspection in February 2017 the home was rated 'requires improvements'. During this visit we found improvements had been made.
People who lived at 70 Conway drive had fulfilling lives, with staff supporting them to be as independent as possible.
Staff were caring and kind to people and treated them with dignity and respect.
There were enough staff on duty to ensure people received good support to undertake their activities both within and outside of the home.
Staff recruitment processes reduced the risk of the provider recruiting unsuitable staff. Staff understood how to protect people from abuse.
The home was clean and tidy, and the premises were kept safe by regular checks of water, gas and electrical systems; and testing of fire systems.
People received their medicines as prescribed and attended healthcare appointments when they needed them.
People contributed to menu planning and had meals they enjoyed.
Staff worked in-line with the Mental Capacity Act 2008 and Deprivation of Liberty Safeguards. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Staff received training to support them provide safe and effective care to people.
Staff were responsive to people’s needs, and care records provided detailed information about people’s likes, dislikes, needs and wants. Risks related to people’s care had been identified and acted on.
The provider promoted equality and diversity and ensured people had information in appropriate formats to help them make decisions and to give them more control in their lives.
Relatives told us they felt assured management listen to their concerns and would act on any complaints. Complaints received had been addressed via the provider’s complaint process.
The provider and management team were open to new ideas, and were supportive of their staff group. They ensured they met their legal requirements to notify the CQC of events in the home; and displayed their current inspection rating in the home and on their website.