6 December 2022
During a routine inspection
About the service
Newport Square is a residential care home providing accommodation and personal care to up to 2 people. The service provides support to people with a learning disability or autistic people. At the time of our inspection there were 2 people using the service.
The premises had been divided into 4 self-contained flats, one of which was being used as an office. The 2 people using the service each had a flat which had been furnished and decorated according to their needs and preferences.
People’s experience of using this service and what we found
Right Support:
The service gave people care and support in a safe, clean, well equipped, well-furnished and well-maintained environment that met their sensory and physical needs. People had a choice about their living environment and were able to personalise their rooms.
Staff supported people to take part in activities and pursue their interests in their local area. Good local transport links were available, and staff supported people to access this facility in order to develop their independence and confidence in the community.
People were supported to have maximum choice and control of their lives and support them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were able to make choices, planned and spontaneous, about how they spent their time and who with.
Right Care:
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs.
Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse and they knew how to apply it.
The service had enough appropriately skilled staff to meet people’s needs and keep them safe.
People received care that supported their needs and aspirations and was focused on their quality of life.
Staff and people cooperated to assess risks people might face. Staff provided people with information to help them make informed decisions.
Right Culture:
People were supported by staff who had received training in learning disability and autism. Staff knew and understood people well and were responsive, supporting them to live a life of their choosing.
Staff turnover was low, which supported people to receive consistent care from staff who knew them well.
Staff evaluated the quality of support provided to people, involving the person and other professionals as appropriate.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 28 October 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.