Abbeywood Tottington Limited

Updated 22 February 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Abbeywood is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Abbeywood is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection the registered manager had resigned. The deputy manager had been appointed as the new manager. Application to CQC to register was to be completed.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority quality team and health protection team who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all of this information to plan our inspection.

During the inspection

We spoke with 10 people who used the service and the relative of 1 person. We also spoke with 4 members of staff including the manager, care and kitchen staff. We reviewed a range of records on site in addition to records sent to us following our visit. This included care records, medication management staff recruitment and health and safety checks.

Updated 22 February 2023

About the service

Abbeywood Residential Care Home is a large extended detached property which provides accommodation for up to 40 older people who require support with personal care. Accommodation is provided over several floors, accessible by two passenger lifts. The home is situated on a main road close to the centre of Tottington. There is easy access to local amenities and shops as well as public transport. At the time of the inspection there were 33 people living at the home.

People’s experience of using this service and what we found

The deputy manager had recently been appointed as the manager. The management team completed regular audits and checks. Information gathered had helped to inform the homes business improvement plan identifying areas of development for the forthcoming year. The monitoring of staffing levels and the development of activities were to be explored further by the manager.

Safe systems were in place with regards to safeguarding procedures, staff recruitment, the management and administration of people’s medicines and infection control procedures.

Individual and environmental risk were assessed and monitored. Individual care plans were in place providing information about people’s individual needs and wishes. Information was being transferred to an electronic system to help monitor and review the information recorded. Records showed relevant referrals were made to help maintain people’s health and well-being.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 25 April 2022)

Why we inspected

We received concerns in relation to people’s care, staffing levels and falls management. As a result, we undertook a focused inspection to review the key questions of safe and well-led. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Abbeywood Tottington Limited on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.