Archived: Clayton House

We found that care was delivered in a person centred way and all needs, risks and preferences were documented.

All residents confirmed that the food was nutritious and tasty. One resident told us;

'I am really spoiled here, I get a choice of one thing or another."

We observed staff to be respectful and kind. There were a variety of activities on offer including access to the internet.

All residents we spoke to made positive comments about the home.

One resident told us "it's very homely here."

A relative told us;

I wouldn't hesitate to recommend it here, I was guilty when he first came but I know he is well looked after. The staff keep us informed, it's like a big family.

Cinder the Dog gave plenty of entertainment to the residents.

We observed many examples of good practice regarding personal care including hand and nail care and assistance with feeding when required.

The provider had appropriate arrangements in place in relation to all aspects of medicines management. Staff had good practice in dealing with medicines.

People were protected from unsafe or unsuitable equipment because the provider had maintained regular checks of all equipment and records confirmed this.

From our observations, we found that the care staff supported people in a sensitive manner. Staff discussed people with a sense of genuine warmth and the people told us the home was run much like a large family. We found that staff had a good understanding of how to best meet each person's care needs. We saw that staff involved people in discussions and always sought their views.

The manager had recently introduced internet access and a number of the people who used the service had set up email accounts so they could keep in touch with their relatives. We also found people enjoyed a range of activities that the activities coordinator constantly facilitated throughout the weekdays.