Lower Bowshaw View Nursing Home

Updated 20 August 2024

Lower Bowshaw View is a care home providing accommodation for nursing and personal care to older people, some of whom are living with dementia. The service can support up to 40 people over 2 floors. At the time of this inspection there were 38 people living at Lower Bowshaw view. At the last inspection, the service was rated requires improvement. We carried out this assessment in September and October 2024. We looked at all the quality statements under the key questions Safe, effective, and well led. We also looked at the following quality statements, Workforce wellbeing and enablement, Care provision, Integration and continuity and providing information under key questions caring and responsive. We found improvement were required in some areas. We found the service rated requires improvement in Safe, effective well-led and good in caring, and responsive. Rated requires improvement overall. Following our site visit the provider changed the management team, as part of the assessment we had a meeting with the new manager to discuss how they were going to ensure improvements were made and embedded into practice.

Updated 20 August 2024

People told us the staff were lovely, caring, and considerate. However, people did not always feel safe, they said, staff were not always visible in communal areas to ensure safety and staff were not always available to provide timely care and support to people. People did not always receive their medication as prescribed. Our observations showed staff did not always provide person-centred care and support. People’s risks were not always manged effectively, and people were not always listened to. People and relatives told us the service was clean and did not raise any concerns about infection control. People’s family and friends were free to visit when they wished.