We carried out a review of the data available to us about Glorylilly Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Glorylilly Care Limited, you can give feedback on this service.
Glorylilly Care Limited is a domiciliary care agency providing personal care. The service provides support to older people and people with a physical disability. At the time of our inspection there were 14 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe. Staff received training in safeguarding and people received information about how to raise concerns. Risk assessments were in place, and accidents and incidents were recorded so action could be taken to reduce future risks.
People's needs were assessed before staff provided care to them. People received support, where necessary to contact healthcare professionals and their medicines were managed safely.
People's care plans described their needs and preferences and how staff should meet these. They also detailed how to help maintain people's independence. Information was available about how to communicate with each person. This helped ensure their views were heard.
Staff were recruited safely. Staff received training for their role and had various opportunities to discuss best practice. People told us they were treated well by staff.
People and staff were provided with opportunities to share their views of the service. Concerns and complaints were acted upon. Audits were completed and any identified improvements were acted upon.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection This service was registered with us on 27 August 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.