9 July 2018
During a routine inspection
Pooleview Support Services provides care and support to people living with learning disabilities and autism in a ‘supported living’ setting so that they can live as independently as possible. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people's personal care and support. At the time of our inspection, the provider was supporting three people with their personal care needs.
The Care Service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen. There was not a registered manager in post. This was because the registered provider managed the service and there was a small staff team providing care and support to people.
People were safe from harm and abuse. Staff had a good understanding of abuse and how to report concerns both within the organisation and outside of it if required. Individual risks were assessed and staff knew how to minimise risks to people. People received their medication as prescribed.
People were supported by staff who had the skills and knowledge to meet their needs. People had access to food and drink and staff encouraged people to ensure they had sufficient amounts. People had access to healthcare professionals when required and were supported to maintain their health and wellbeing.
People said they liked the staff team and we saw they had built up close relationships with them. People were supported to make their own choices and decisions. People were encouraged to be as independent as possible and were treated with dignity and respect.
People’s needs were assessed and reviewed with people and relatives regularly. Staff were responsive to people’s needs and knew people well, including their likes, dislikes and preferences. Staff supported people with activities and to go out into the community when they wished. We saw people had a good relationship with the provider and felt able to give feedback and input into the service.
Staff felt supported by the provider and had the opportunity to give feedback for improvement. Quality monitoring systems were in place but required further improvement to ensure recording of information was robust and highlighted areas for development.