21 February 2014
During a routine inspection
This told us people's care needs had been assessed and reviewed, and care and treatment had been planned and delivered as detailed in their individual care plan. Comments received from people who used the service included, 'They are all very nice. We have no concerns,' 'I am quite happy here,' and 'They are wonderful. They can't do enough for you.'
Infection control policies and procedures were in place to protect people. All the people we spoke with told us they thought the service was kept clean. One person commented, 'They clean here every day except Sunday.'
Appropriate arrangements were in place to ensure people were cared for in an environment that was adequately maintained.
People were cared for by staff who were well supported to deliver care and treatment safely and to an appropriate standard.